Current & In Effect — January 2026
📱 SMS Communications
SMS Communications Policy
By providing your mobile phone number and opting in, you consent to receive SMS messages from RiseLayer related to appointment confirmations, reminders, service updates, and customer support communications.
Message frequency may vary. Message and data rates may apply depending on your carrier and plan.
You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at [email protected].
We do not sell, rent, or share your mobile number with third parties for their marketing purposes.
Section 01
Information
We Collect
We collect personal information you voluntarily provide when you book a call, submit a form, opt into SMS, or contact us in any way.
- Identity Information — Your full name and business name
- Contact Information — Email address, phone number, and mailing address if provided
- Business Information — Details about your plumbing company, call volume, and service area
- Appointment Details — Scheduling info, booking history, and service preferences
- Communications — Call recordings, SMS message history, and support interactions
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We may also collect limited technical data such as IP address, browser type, and pages visited for security and analytics. This data is never used to personally identify you.
Section 02
How We Use
Your Information
Your information is used exclusively to deliver and improve our services. We do not use your data for third-party advertising or unrelated marketing.
- Schedule and manage appointments and strategy calls
- Send appointment confirmations, reminders, and follow-ups via SMS and email
- Provide service updates, status notifications, and customer support
- Operate and optimize the RiseLayer Call-to-Job System on your behalf
- Analyze performance data to improve our systems and delivery
- Comply with legal obligations and prevent fraud or misuse
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We never use your information for third-party advertising, sell your data to marketers, or send promotional messages unrelated to your service with RiseLayer.
Section 03
Data Sharing
& Third Parties
We do not sell, rent, or trade your personal information — ever. Your data may be shared only with trusted service providers strictly necessary to operate our services.
- Communication Platforms — SMS, voice, and email delivery providers for sending confirmations and reminders
- CRM & Scheduling Software — Platforms used to manage your appointments and booking data
- Analytics Tools — Aggregate, anonymized data used to understand system performance
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All third-party service providers are contractually required to maintain the confidentiality and security of your information and may only use it for the specific purpose of delivering services on our behalf.
Section 04
Data
Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
- Encrypted data transmission via HTTPS across all platforms
- Access controls and authentication requirements for internal systems
- Regular security reviews and vendor assessments
- Retention policies that limit how long your data is stored
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No online system is 100% secure. While we take industry-standard steps to protect your data, we cannot guarantee absolute security. In the event of a breach affecting your rights, we will notify you as required by applicable law.
Section 05
Your Rights
& Choices
You have full control over your personal information and may exercise the following rights at any time.
- Access — Request a copy of the personal information we hold about you
- Correction — Request that inaccurate or incomplete information be corrected
- Deletion — Request that your personal data be deleted from our systems
- Opt-Out of SMS — Reply STOP to any message to immediately unsubscribe
- Opt-Out of Email — Use the unsubscribe link in any email communication
- Data Portability — Request your data in a structured, machine-readable format
Section 06
Cookies &
Tracking
We may use cookies or similar tracking technologies to support website functionality, measure performance, and optimize the user experience.
- Essential Cookies — Required for the website to function properly
- Analytics Cookies — Help us understand how visitors interact with the site (aggregate data only)
- Preference Cookies — Remember your settings and preferences for future visits
You may disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of parts of our website.
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We do not use advertising cookies or sell data derived from cookies to third-party advertisers. Cookie usage is strictly limited to operating and improving our website and services.
Questions?
Contact
Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our team.